Returns & Exchanges
We want you to feel confident in your hair restoration journey, which is why we offer a 30-day return policy on all unopened and unused products. If you are not completely satisfied with your purchase, our team is here to assist with a seamless return or exchange process.
Initiate Your Request
Contact our support team via email with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Package Your Items
Securely place the unused items in their original packaging, ensuring the RMA number is clearly written on the outside of the box.
Ship It Back
Drop off your package at any authorized shipping carrier; we recommend using a trackable service to ensure your return reaches our warehouse safely.
Receive Your Refund
Once our quality control team inspects the returned items, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing